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Key Issues PROBLEM: Key Not Unlocking Possible Causes: Dirt or debris in the lock
Item in top drawer is blocking the lock mechanism
Damaged or worn-out key
Solutions: Check that the key is the same code as the lock
Clean the lock with compressed air to remove the dirt or debris
Apply a small amount of WD-40 to the lock
Ensure the key is fully inserted before turning
If the key is damaged, you will need a replacement
PROBLEM: Lost Key Possible Causes: Misplacement or loss of the key
Solutions: Check for a backup key (our keys come in sets of 2)
Order replacement keys
If this is a new purchase and you cannot find the keys in the drawer, remove the bottom drawer and check behindOccasionally the keys fall back there during shipping
If you have an older model and we do not have keys available, you will need to replace the lock
Drawer Issues PROBLEM: Drawer Will Not Open Possible Causes: Obstruction in the drawer
Misalignment of the drawer slides
Locking mechanism engaged
Solutions: Check for and remove any obstructionsIf your toolbox is heavy or bolted down (such as in a mobile grooming van), you may need to wiggle the box or drive around some corners to dislodge the obstruction.
Realign the drawer by pushing the lifted side down into place
Ensure the locking mechanism is disengaged
PROBLEM: Drawer Slides Are Stuck or Jammed Possible Causes:
Solutions: Clean the slides thoroughly to remove dirt or debris
Apply a silicone-based lubricant to the slides
PROBLEM: Drawer Falls Open Possible Causes: Worn or broken detents
Overloaded drawer
Misalignment of drawer slides
Solutions:
Caster Issues PROBLEM: Casters Will Not Roll Smoothly Possible Causes: Dirt or debris in the wheelsThis can be common in hair and pet salons
Worn-out or damaged casters
Overloaded toolbox
Solutions: Clean the casters to remove any dirt or debris
Replace worn-out or damaged casters
Ensure the toolbox is not loaded beyond its weight capacity
PROBLEM: Caster Will Not Swivel Possible Causes: Dirt or debris in the swivel mechanism
Rust or corrosion
Worn-out swivel bearing
Solutions: Clean the swivel mechanism to remove dirt and debris
Apply a penetrating oil to the swivel mechanism
Replace the caster if the swivel bearing is worn out
Structural Issues PROBLEM: Toolbox Handle is Loose or Broken Possible Causes: Loose screws or bolts
Handle damage
Solutions:
PROBLEM: Toolbox Hinges Are Squeaky or Stiff Possible Causes: Lack of lubrication
Dirt or debris in the hinges
Solutions: Apply a small amount of lubricant to the hinges
Clean the hinges to remove dirt and debris
Rust and Corrosion PROBLEM: Rust on Toolbox Possible Causes:
Solutions: Clean the rusted area with a wire brush or sandpaper
Apply a rust inhibitor or primer to the cleaned area
Paint over the area with a rust-resistant paint
General Maintenance Tips Regularly clean and lubricate all moving parts, including drawer slides, casters, and hinges.
Keep the toolbox dry to prevent rust.
Avoid overloading drawers and ensure even weight distribution to prevent strain on slides and caster.
Periodically check for and tighten any loose screws or bolts.
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